About This Role:

We’re looking for a full time Client Success Manager to join our core team. This role will be responsible for the onboarding/training team. You will be working on a wide variety of projects including:

• Owning the customer experience post-onboarding for the first year
• Achieving identified KPI’s
• Handle any escalations and cancellations that occur
• Working with customers and product team to prioritize updates and new features
• Running group training activities 

You Might Be A Fit For This Position If: 

• You enjoy working with a team of problem solvers
• You enjoy working face-to-face with customers (via zoom)
• You understand technology, specifically CRM platforms
• You like to delight users and make their lives easier
• You’re interested in the best solution, regardless of whose idea it was
• You are obsessed with helping small businesses succeed
• Bonus if you know the insurance industry!

You will be joining a team of experienced customer success professionals that believe in providing the highest level of customer experience. You will have a great deal of autonomy to identify problems that need solving, proposing solutions and implementing them.

Come Join Our High-Growth Tech Company And Make An Impact!

At Better Agency we provide the #1 Sales-Driven Agency Management System & CRM for insurance agents. However, we are so much more than a software company. We serve a large growing community of like-minded small business owners who are all hungry to grow their agency, do more for their community they love and really serve their clients at the highest level!

Positive vibes only! We get to change people’s lives on the daily and we want you to help us. We are a crazy group of people that have fun, understand that work should be fun, and are obsessed with helping small businesses.  If this sounds like something you are crazy excited to be a part of, apply!

We are funded by insuretech VC’s, CRM Angel’s, and top-industry executives. We are well recognized for our innovation, and the need  for our solution to help solve core problems within the industry. 

We have a deep understanding of the industry, and the problems. Together, we have over 25 years of insurance experience, and over 25 years of small business automation experience. Our company includes advisors, employees and leaders that range from top Insurance companies to key members of software companies that understand how to solve fundamental issues. 

Why should you join Better Agency? With rapid sales and development growth since launch at the end of 2019, Better Agency is still at the beginning stages of what will be a predominant technology within the insurtech space. By joining the team, you will have a large impact on shaping a product that is already widely used and growing.

Qualifications: 

• 3+ years of experience in a customer success/facing role
• Enjoys problem solving, working with a team, and a self-starter
• Excellent writing/communication skills, documentation is a key part of what we do here (and messaging/sending gifs via slack) 
• Experience in the insurance industry is a plus
• 4+ years experience working for a technology company
• Have designed, or created, or optimized customer onboarding processes, KPI’s, and workflows for a SaaS company.

Compensation: 

Compensation will be tied with experience. The salary range for this position is $80k – $95k

A generous stock option plan

Benefits: 

• Unlimited PTO
• A budget for your workstation
• 2 company meet-ups each year

Location: 

We are located in the East Valley (Mesa/Chandler/Gilbert)  area of Arizona. We have a hybrid Office/WFH policy. 

Our Hiring Process:

1. Apply to this position via LinkedIn or send an email to careers@betteragency.io